Centre For Advanced Industry, Coble Dene, North Shields, Tyne and Wear, NE29 6DE
hello@itcent.re | 0191 695 1000

Privacy Policy

General Overview

itcent.re understands that your privacy is very important to you and that you care how you’re your personal data is used.


This document outlines our commitments to you and our obligations under law relating to your personal data, and the personal data of your customers, and will clarify precisely what data we collect, why, and how long we keep it for.


As part of our business operations we may collect, store, and process personal data either as part of providing our services to customers, or incidentally because customers collect, store, and process personal data using the services we provide to them.

What is Personal Data

Personal data is described by the United Kingdom General Data Protection Regulation (UK-GDPR) as “any information relation to an identifiable person who can be directly or indirectly identified in a particular reference to an identifier”.

Your rights regarding your Personal Data

Under the GDPR you have the following rights, which we will always work to uphold:


  • The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but contact us if you need more information.
  • The right to access the personal data we hold about you.
  • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
  • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. This depends upon the legal basis used to collect the data.
  • The right to restrict (i.e. prevent) the processing of your personal data in some circumstances.
  • The right to object to us using your personal data for a particular purpose or purposes, i.e. to opt-out. In some situations this may impact upon our ability to deliver a product or service.
  • The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.


For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the contact details in the How Do You Contact Us? Section.


Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

What Personal Data do we collect?

The information we may collect varies according to your relationship with us, accordingly, we may collect some or all the following personal data:

  • Contact information (Name, Address, E-Mail address, telephone number)
  • Work information (Job title, Company)
  • Payment information (Bank details, Credit/Debit card details)
  • Account History (purchases you’ve made from us)
  • Technical Information (IP Address, Web browser type and version, Operating System, A list of URLs starting with a referring site, your activity on our site and the site you exit to)
  • Visitor Information (Visitor Log, CCTV)

How we collect Personal Data

We collect Data in the following ways:

  • data is given to us by you; and
  • data is collected automatically.

Personal Data that is given to us by you

We will collect your Data in several ways, for example:

  • when you contact us through the Website, by telephone, post, e-mail or through any other means.
  • when you enter a competition or promotion through a social media channel.
  • when you elect to receive marketing communications from us.
  • when you use our services.
  • when a colleague gives us your information.
  • When you visit our premises.

in each case, in accordance with this privacy policy.

Personal Data that is collected automatically

To the extent that you access our websites, we will collect your Data automatically, for example:


  • we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
  • we will collect your Personal Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Our use of your Personal Data

Under the UK-GDPR we must always have valid grounds for collecting and using your personal data, as such, your personal data may be used for one or more of the following purposes:


  • Establishing and maintain your account with us.
  • Fulfilling our contract with you for the supply of products and services.
  • Communicating with you, such as via E-Mail and telephone calls.
  • Supplying you with information relevant to a service by E-Mail, text, and/or post.
  • Providing a personalised experience to you while using one of our websites.
  • Ensure the safety and security of our facilities or preventing a crime.

How long do we retain your Personal Data?

We will not keep your personal data for any longer and is necessary, in accordance with which it was first collected. Your personal data will therefor be kept for the following periods:


  • Contact details and account history in relation to our customers and suppliers – 6 years after the end of our relationship.
  • Payment information – Until the end of our relationship or the payment method is revoked.
  • Contact details required for the provisions of a contract – Until the end of the specific product or service provided by the contract.
  • Contact details used for marketing or information purposes – until opted-out.
  • Contact details used when requesting information or a quotation – 1 year after requested/quotation provided.
  • Visitor Information – Redacted for security reasons, please contact us for details

Who we share Personal Data with?

We may share your Data with the following groups of people for the following reasons:

  • any of our group companies or affiliates – for marketing purposes and to ensure the proper administration of your account with us.
  • our employees, agents and/or professional advisors – for marketing purposes.
  • relevant authorities – to facilitate the detection of crime or the collection of taxes or duties.

Storing your Personal Data secure

We will only store or transfer your personal data in the UK. Keeping your personal data fully protected and regulated by the UK-GDPR.

Keeping your Personal Data secure

We will use technical and organisational measures to safeguard your Data, for example:


  • A policy of least privilege access & Zero Trust security model
  • Regularly updating and patching our systems
  • Operating endpoint security & monitoring
  • Policies regarding the use and storage of passwords and passphrases


If you want detailed information on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

How to access your Personal Data

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.


All subject access requests should be made in writing and sent to the email or postal addresses with the “Information about us” section of this document


There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover Our administrative costs in responding.


We will respond to your subject access request within 30 days of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.


Cookies are small text files that are placed on your computer by websites that you visit, they are widely used in order to make websites function, as well as provide information to the owners of a website. By using this site, you agree to the use of cookies specified below.

  • Google Analytics related cookies – we use these cookies to collection information about how visitors use our website, we use this information to improve our website. The information collected by this cookie is in an anonymous form, and is not used it personally identify individuals. Read Google’s overview of privacy and safeguarding data.

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer’s website.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.


You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.


If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.


Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.


This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts. Changes to this privacy policy

Information about us

The Cent.re Group Limited trading at itcent.re, a company registered in England and Wales under the company number: 11742292

Registered address: Centre for Advanced Industry, Coble Dene, North Shields, Tyne and Wear, NE29 6DE.

Registered with the Information Commissioners office with registration number: ZA558785

VAT Number:  GB312913234

Data Protection Officer: Karl Mitchell

Contact Email address: hello@itcent.re

Telephone Number: 0191 695 1000

Changes to this privacy policy

itcent.re reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.


You may contact itcent.re by email at hello@itcent.re